Quality Collision Group

The Challenge

The Solution

How a 100+ Shop MSO Got Real-Time Visibility Into Every Location

In late 2023, Quality Collision Group was growing fast. With 40+ OEM-certified collision repair centers and aggressive acquisition plans, their leadership team faced a familiar problem:


CCC ONE couldn't keep up.

Every MSO operator knows the pain:

  • Pull Vehicles Delivered for all time? CCC crashes.

  • Pull a year of cycle time data? 8-10 minutes of waiting.

  • Compare two shops? Run the report twice. 20 minutes gone.

  • Want to filter differently? Start over from scratch.

And worse—when something went wrong at a shop, leadership found out late. A cycle time spike would show up in month-end reports. WIP aging would surface when someone finally ran the numbers. Problems festered because no one was watching in real-time.

QCG had API access to CCC. The data was there. They just needed someone to unlock it.

We built a complete operational analytics platform that pulls data directly from CCC's API, loads it into a cloud data warehouse, and serves it in dashboards that load in seconds—with automated alerting when something needs attention.

Speed: From Minutes to Seconds

| Metric | Before | After |

| -------- | -------- | ------- |

| Vehicles Delivered (all time) | Crashes CCC | 2 seconds |

| Vehicles Delivered (1 year) | 8-10 minutes | 2 seconds |

| Compare two shops | 20 minutes | 2 seconds |

| Compare all 123 shops | Impossible | 2 seconds |

Same data. Same accuracy. No waiting

Alerting: Know First, Not Last

QCG leadership now gets notified automatically when:

  • WIP ages past 30 days at any shop

  • Cycle time trends upward week-over-week

  • Delivered-not-closed count spikes

  • Data sync fails overnight

  • Any KPI crosses a threshold

No more finding out about problems in month-end reviews.